FixHub – Privacy Policy

At FixHub, we take privacy very seriously. this Privacy Statement is to outline how FixHub deal with any personal data you provide to us while visiting our website or using our FixHub Service. We encourage You to read this Policy carefully. It will help You make informed decisions about sharing Your personal information with us.

FixHub provides corporate customers (the “Customers”) with a management tool to manage their physical assets and to manage the service activities that relate to those assets (the “Service”). The Services are provided according to a software as a service model pursuant to the terms of an agreement between FixHub and the Client (the “Service Agreement”). The Service involves the storage of Data about a company or individual.

The defined terms in this Policy have the same meaning as in our Terms of Service, which You should read together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Service.

Personal Information

FixHub collects Your personal information

FixHub may collect personal information directly from You when You:
• register to use the Service
• use the Service
• Add information required in using service
• contact the FixHub support team
• other information relevant to creating your account or use of the Service
• visit our Website.

That Data may include personal information. “Personal information” is information about an identifiable individual, and may include information such as
• name
• email address
• telephone number
• physical address
• job title
• employer name
• IP address

FixHub may receive personal information from You about others

Through Your use of the Service and website, FixHub may also collect information from You about someone else. If You provide FixHub with personal information about someone else, you must ensure that You are authorised to disclose that information to FixHub and that, without FixHub taking any further steps required by applicable data protection or privacy laws, FixHub may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, FixHub’s identity, and how to contact FixHub.

Where requested to do so by FixHub, You must also assist FixHub with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

FixHub collects, holds, and uses Your personal information for limited purposes
FixHub collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, FixHub may use the personal information we have collected from You for purposes related to the Services including to:
• verify Your identity,
• administer the Service,
• notify You of new or changed services offered in relation to the Service,
• carry out marketing or training relating to the Service,
• assist with the resolution of technical support issues or other issues relating to the Service,
• comply with laws and regulations in applicable jurisdictions, and
• communicate with You.
• to provide you with information about the services of FixHub in respect of which you have enquired
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. FixHub will only use Your personal information for the purposes described in this Policy.

It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.

Personal Data provided online may be linked together or merged with other personal information so that FixHub may better understand your needs and inform you about our products and services and those of our partners. In addition, if we receive information from third parties with whom we have business relationships, we may combine this information with the other personal information we maintain about you. In either case, this Policy governs this information.

In the course of using the Service or as the Service is prepared for use prior to implementation, Customers may provide data for inclusion in the Service. Customers may also cause the service to process such data. Customers are solely responsible for the contents of the data so provided. Any Personal Data included in the data is submitted at the discretion of such Customers. FixHub does not receive Personal Data directly from, and does not have a direct relationship with, individuals whose Personal Data is included in the data. The service processes the data (and any Personal Data such data may contain) based on the instructions of and for the purposes determined by the applicable Customer.

Non-Personal Data

FixHub can aggregate Your non-personally identifiable data

By using the Service and website, You agree that FixHub can access, aggregate and use non-personally identifiable data FixHub has collected from You. This data will in no way identify You or any other individual.

FixHub may use this aggregated non-personally identifiable data to:
• assist us to better understand how our customers are using the Service and Website,
• provide our customers with further information regarding the uses and benefits of the Service,
• otherwise to improve or develop the Service and Website

All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to FixHub’s servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy
FixHub holds your personal information on servers located in the Republic of Ireland and The Netherlands.

Disclosure of Information to Third Parties

If you provide FixHub with Personal Data, FixHub may use and disclose such Personal Data as set out in this Policy. FixHub may share Personal Data with third parties, consultants and other service providers who are engaged by or working with FixHub in connection with the operation of the Website and the Service and who need access to such information to carry out work for us. FixHub informs any such service providers that any such data may only be used to carry out their work for FixHub. However, FixHub is not responsible for the actions of such service providers.
FixHub may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of FixHub. The third parties to whom FixHub may provide this information may include our website design, development, support and contractors.

FixHub may:
• share your Personal Data with its subsidiaries (together the “FixHub Group”) for management and reporting purposes;
• as otherwise permitted or required by applicable law or regulation;
• to respond to any claims or to protect the rights, property or safety of FixHub, FixHub’s users, employees or the public;
• as disclosed to you at the time the information is collected.

FixHub will not disclose your Personal Data to third parties outside of the FixHub Group (which for these purposes shall include its agents and third party services providers) unless you have consented to this disclosure or unless the disclosure is required in order to process an application or other communication from you or to perform the services you have applied for or to efficiently manage your account. FixHub will however disclose your Personal Data if FixHub believe in good faith that FixHub or the FixHub Group are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or any valid legal process, including protecting and defending FixHub’s or the FixHub Group’s rights and property.

Rights of Access to Data

Where you have provided us with your personal data you have a right to be given a copy of your personal data in accordance with section 4 of the Data Protection Acts subject to certain exceptions. To request a copy of your personal data please contact support@fixhub.io visit for a copy of our Access Request Form for completion before sending it to us at The Compliance Department, FixHub Ltd, 128-130 East Wall Road, Dublin 3 together with the prescribed fee of €6.35. Please note the following important points:
• We reserve the right not to process an access request that is not made in our Access Request Form format or which does not contain sufficient detail to enable us to comply with our obligations. We will however notify you of any decision not to process a request for these reasons.
• We shall not process an access request unless the prescribed fee of €6.35 is received by cheque or postal money order made payable to FixHub Limited; and
• We are only obliged to process access requests received in writing and do not accept access requests via telephone or text message.

Security

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while FixHub will take all reasonable steps to protect your Personal Data, the nature of the Internet is such that FixHub cannot guarantee or warrant the security of any information you transmit to us while using FixHub. Any information that you do provide to FixHub is at your own risk.
Organisations and their customers may from time to time be the target of hoax e-mails or SMS messages that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails and SMS messages have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant organisation. We would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if:
• you are seeking to initiate e-mail contact with us via FixHub Online; or
• you initiate a request for a particular service via FixHub Online and we require certain of your personal details to provide you with the requested service.

You should never publish your account details or other private information using a social media channel.

Some of the pages on the FixHub Website contain hypertext links to websites not maintained by FixHub. You are reminded that different terms and conditions of use will apply to you as a user of such websites. In addition, such websites may not attain the same privacy standards that FixHub maintains. FixHub is not responsible for the content or privacy and security policies of the web sites to which FixHub links.

Cookies

What are Cookies?

Cookies are small pieces of information, stored in simple text files, placed on your computer by a website. Cookies can be read by the website on your subsequent visits so that you can access information faster and in a more efficient way. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have separately furnished such information to the website.

You can at any time set your browser to reject cookies. However, if you reject our session cookies, this may affect your ability to use the FixHub service and / or our website.
Like many websites, the FixHub Website uses “session” cookies and “performance” cookies.

Session Cookies

“Session” cookies help users to navigate across pages of the FixHub Website. They are deleted once you leave the FixHub Website. Session cookies do not contain anything other than a session identification number which allows the webserver to “remember” where you are online. Session cookies are especially important for using the FixHub Online. Some examples of these cookies include:
• Identifying you as being signed in to FixHub Online and keeping you logged in throughout your visit.
• Remembering the content of forms which you may have completed while you are on FixHub

Performance Cookies

“Performance” cookies are used by FixHub to provide information on the usage of FixHub (details in relation to which pages on our website users visited, how they got there, etc.). Some of these cookies are saved to your computer so that we know when you revisit FixHub. All information these cookies collect is aggregated and used anonymously. We use these cookies to understand what content is popular which helps us to improve FixHub.

We do not respond to or honour “Do Not Track” requests at this time

Telephone calls

Please note that any telephone calls to FixHub may be recorded for customer service and to verify the content of any conversation, including customer instructions.

Changes to the Privacy Policy

Any changes to this Privacy Policy will be posted on the FixHub Website so you are always aware of what information FixHub collects through the Website and the Service, how FixHub use it, and under what circumstances, if any, FixHub disclose it. If at any time FixHub decide to use your Personal Data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, FixHub will notify you electronically or by post, at our option.

This Privacy Statement is published by FixHub, 128-130 East Wall Road, Dublin 3, Ireland and was last updated on 1 December 2015.

FixHub reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. FixHub will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service and Website will be deemed acceptance of any amended Policy.

Sale of Business

FixHub reserves the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of FixHub or any of its subsidiaries provided that the third party agrees to adhere to similar terms to this Privacy Policy.

Miscellaneous

Please take time to read our Terms and Service and Privacy Statement. By using our Service and Website you are deemed to have read and accepted our Terms and Service and Privacy Statement.

FixHub Limited is registered in the Republic of Ireland. Company No. 534106
Registered Office: FixHub Ltd, 128-130 East Wall Road, Dublin 3, Ireland.

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